Apocryphal Now - Don't let the facts get in the way of a good story
Back in the 1980's when I was working in a busy contact lens practice, every few months the phones would ring hot with patients concerned...
Allocations - black art or science?
We've all read it a million times: Right Product, Right Price, Right Place and Right Time. These are the four critical things retailers...
Exposing the cost of lost sales
Lost sales can be an enormous drain on a retailer's profitability. Apart from the the direct loss of gross profit, there is also a...
Artificial Intelligence in Retail
Are Big Data, Cognitive Learning and Neural Networks the buzz words of our time or is there something actually in AI that can help...
On being an entrepreneur
Throughout my career, I was often been challenged to think "entrepreneurially". However, as entrepreneurs are defined by their...
The real power of omni-channel retailing
The term “omni-channel retailing” isn’t new and many have made the differentiation between it and “multi-channel” retailing, which as the...